Digital Photo Professional Ver.4.x does not work properly / Uninstalling (Deleting) and re-installing Digital Photo Professional (Windows 8.1)
19-Sep-2019
8202376100
Solution
Please follow the procedure below to uninstall (delete) Digital Photo Professional Ver.4.x and then re-install it.
IMPORTANT
Before uninstalling (deleting) Digital Photo Professional Ver.4.x, confirm that all open programs have been closed.
1. Click [Uninstall a program*] in the [Control Panel].
*If the display style is [Large Icons] or [Small Icons], click [Programs and Features].
2. Select 
[Canon Utilities Digital Photo Professional 4], and click 
[Uninstall/Change].
[Canon Utilities Digital Photo Professional 4], and click [Uninstall/Change].
3. A dialogue box similar to the one in the example image below will be displayed.
Click [OK] to begin the uninstallation of [Digital Photo Professional Ver.4].
4. If the software is successfully uninstalled, the following screen will appear. Click [OK] to close the window.
This completes the procedure for uninstalling Digital Photo Professional Ver.4.x.
1. After uninstalling Digital Photo Professional Ver.4.x by following one of the procedures above, restart your computer.
IMPORTANT
To prevent computer malfunctions, always restart your computer after you have uninstalled Digital Photo Professional Ver.4. Re-installing the software without first restarting your computer is particularly likely to result in computer malfunctions.
2.Double-click the [dppwxxx_installer] file. If your computer does not contain a [ksdxxx_installer] file, please connect to the internet and download the file from the Canon website.
IMPORTANT
- Internet access is required to use this function, and any ISP account charges and access fees must be paid separately.
- When performing installations/deinstallations, please log on to the computer as an Administrator.
NOTE
- In some cases, the [User Account Control] screen may appear. In this case, please click [Yes].
3. Select the area in which you live.
4. Select the desired language.
5. Click [OK].
6. Read the license agreement and if you agree to the terms, click [Yes].
If you do not select [Agree], it will not be possible to install the software.
NOTE
- In some cases, the [User Account Control] screen may appear. In this case, please click [Yes].
7. The following window appears, and installation starts.
8. Click [Next].
9. Click [Finish].
This completes the procedure for re-installing Digital Photo Professional Ver.4.x.