IJ Printer Utility cannot be launched. (Macintosh)

    13-Apr-2011
    8201126800

    Solution

    Phenomenon
    • For Mac OS X 10.6
    As there is no [Open Printer Utility] button, IJ Printer Utility cannot be launched.



    • For Mac OS X 10.5
    IJ Printer Utility cannot be launched from the [Utility] button in the print queue.



    Cause
    This phenomenon occurs per specifications when Bonjour printing is enabled.

    Solution: For Mac OS X 10.6
    Follow the procedures below to change the setting.

    1. In the [Print & Fax] window, select the applicable print queue.



    2. Click [Options & Supplies], then select [Utility].



    3. Confirm that there is no [Open Printer Utility] button.


    IMPORTANT
    When the [Open Printer Utility] button is displayed, the print queue you selected is incorrect. Return to the Step 1 to select the correct print queue again.

    4. Click [OK], and return to the [Print & Fax] window.



    5. Click [-].



    6. When the following message is displayed, click [Delete Printer].



    7. Click [+].



    8. In the [Add Printer] window, select the printer with "canonijnetwork" in [Kind].



    9. Confirm that the same printer is selected in [Print Using], then click [Add].



    10. When you go back to the [Print & Fax] window, select the created print queue.



    11. Click [Options & Supplies], then select [Utility].



    12. When the [Open Printer Utility] button is displayed, the change to the normal printing via network in Mac OS X 10.6 is completed.



    Solution: For Mac OS X 10.5
    Follow the procedures below to change the setting.

    1. In the [Print & Fax] window, select the applicable print queue.



    2. Click [Open Print Queue



    3. Click [Utility].


    IMPORTANT
    When the IJ Printer Utility dialog is displayed, the print queue you selected is incorrect. Return to the Step 1 to select the correct print queue again.

    4. Close the print queue, and return to the [Print & Fax] window.

    5. Click [-].



    6. When the following message is displayed, click [Delete Printer].



    7. Click [+].



    8. In the [Add Printer] window, select the printer with "canonijnetwork" in [Kind].



    9. Confirm that the same printer is selected in [Print Using], then click [Add].



    10. When you go back to the [Print & Fax] window, select the created print queue.



    11. Click [Utility].



    12. When the IJ Printer Utility dialog is displayed, the change to the normal printing via network in Mac OS X 10.5 is completed.